Our customer policy is geared towards serving you. We are fully insured to protect you and your event. We treat all our customers with true value. If you, as a customer, has felt any discontentment torwards our services, we pledge to fully work out a compensation deal. Whether you wish to receive a refund or receive discounts for another event, we would love to engage with you and resolve any issues.

 

Refund Policy

 

We refund 100% of our labor cost, serivce charges and hourly rated charges. However, we cannot refund any rental fees, equipment usage fees, nor transportation fees. The non-refundable fees are sometimes related to third party vendors and maintenance costs. 

 

Customer Satisfaction Policy

 

To ensure satisfaction of all of our clients, we ensure a 90 days follow-up policy to help you through any post-event related inquiries. We also give our clients up to 2 years for any pre-event planning process. Some events may require time and special attention so we have placed this policy in effect.

 

In all events, we work with our clients 1:1 to master any details and factors that may effect the event in the long run. However many hours it may take, we make sure our customers are satisfied.

 

Contracts & Liabilities

 

Contracts are established when our customers decide to choose ZOLAR Entertainment for their needs. Contracts will outline all liabilities, payment information, legal matters and the service being rendered. Contracts may vary depending on the event. Factors such as venue, equipment liner, services, event type and location will play a role in establishing a contract.

 

Insurance

 

ZOLAR Entertainment is backed by an insurance policy to protect the event and its guest. Certificates can be dedicated and made to protect other individuals or an organization. Insurance can cover from $500,000 to $3,000,000 in general commercial liability. Please contact your event coordinator/planner for more information.